At SENNHEISER Store, we engineer our returns process with the same precision as our audio equipment. This policy reflects our commitment to your complete satisfaction while maintaining the high standards expected by professional audio engineers, competitive gamers, and discerning audiophiles worldwide.

Eligibility Criteria

To qualify for return or exchange:

  • Items must be in original condition with all packaging and accessories
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase is required

Non-Returnable Items

For hygiene and technical reasons, the following cannot be returned:

  • Eartips & Earpads (opened packaging)
  • OPEN BOX clearance items
  • Any product with removed serial numbers

Step-by-Step Process

1. Initiate Your Request

Email [email protected] with:

  • Order number
  • Product name(s)
  • Reason for return/exchange
  • Preferred resolution

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Dear SENNHEISER Support,

I would like to request a [return/exchange] for my order #[Order Number] purchased on [Date].
Product Name: [Product Name]
Reason: [Brief Explanation]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Authorization & Instructions

Within 48 hours, you’ll receive:

  • Return Authorization Number (RMA)
  • Prepaid shipping label (for defective items)
  • Return address: 7057 Old Southwick Place, Montgomery, US 36117

3. Ship Your Items

Pack securely using original packaging. We recommend:

  • DHL/FedEx for faster processing
  • Insurance for high-value Pro Audio equipment

4. Inspection & Processing

Our audio technicians will:

  • Inspect returned items within 3 business days of receipt
  • Verify product condition matches our acoustic standards

Refund Information

Upon approval:

  • Timing: 5-7 business days after inspection
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Deductions: Shipping costs unless return is due to our error

Exchange Procedure

For exchanges:

  • Select replacement from our BEST SELLING or LATEST ADDITIONS
  • Price differences will be reconciled
  • Priority processing for Gaming and Studio equipment

International Returns

For customers outside the US:

  • Customs documentation must include “Returned Goods”
  • Return shipping costs are customer responsibility
  • Allow 3-5 weeks total processing time

Professional Support

Our audio specialists are available to troubleshoot technical issues before processing returns. Contact us to explore solutions for your Professional Audio or Gaming equipment.

This policy reflects our commitment to excellence in both audio engineering and customer experience. For exceptional cases, please contact [email protected].