At SENNHEISER Store, we engineer our shipping and returns process with the same precision as our audio equipment. This policy reflects our commitment to excellence for professional audio engineers, competitive gamers, and discerning audiophiles worldwide.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Recommended for time-sensitive orders
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment
    • Economical option for non-urgent deliveries

Please Note: We currently ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on customs processing in your country.

Returns & Exchanges

Eligibility Criteria

To qualify for return or exchange:

  • Items must be in original condition with all packaging and accessories
  • Returns must be initiated within 15 days of delivery
  • Proof of purchase is required

Non-Returnable Items

For hygiene and technical reasons, the following cannot be returned:

  • Eartips & Earpads with opened packaging
  • OPEN BOX clearance items
  • Any product with removed serial numbers

Step-by-Step Return Process

1. Initiate Your Request

Email [email protected] with:

  • Order number
  • Product name(s)
  • Reason for return/exchange
  • Preferred resolution

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear SENNHEISER Support,

I would like to request a [return/exchange] for my order #[Order Number] purchased on [Date].

Product Name: [Product Name]
Reason: [Brief Explanation]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Authorization & Instructions

Within 48 hours, you’ll receive:

  • Return Authorization Number (RMA)
  • Prepaid shipping label (for defective items only)
  • Return address: 7057 Old Southwick Place, Montgomery, US 36117

3. Ship Your Items

Pack items securely using original packaging. We recommend:

  • DHL/FedEx for faster processing
  • Insurance for high-value Pro Audio equipment

4. Inspection & Processing

Our audio technicians will:

  • Inspect returned items within 3 business days of receipt
  • Verify product condition matches our acoustic standards

Refund Information

Upon approval:

  • Timing: 5-7 business days after inspection
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Shipping costs unless return is due to our error

Exchange Procedure

For exchanges:

  • Select replacement from our BEST SELLING or LATEST ADDITIONS collections
  • Price differences will be reconciled
  • Priority processing for Gaming and Studio equipment

International Returns

For customers outside the US:

  • Customs documentation must include “Returned Goods”
  • Return shipping costs are customer responsibility
  • Allow 3-5 weeks total processing time

Professional Support

Our audio specialists are available to troubleshoot technical issues before processing returns. Contact us to explore solutions for your Professional Audio or Gaming equipment.

This policy reflects our commitment to excellence in both audio engineering and customer experience. For exceptional cases, please contact [email protected].